Try Efemia with confidence.
If Efemia Bladder Support is not the right fit for you, you can apply for reimbursement through our Money Back Guarantee process.
How the guarantee works
We keep the process simple, while asking a few important questions to understand your experience with Efemia.
Complete the questionnaire
Tell us about your experience, including sizing, comfort, fit and why Efemia was not right for you.
Return your Starter Kit
Place the Starter Kit back into the original envelope, label it clearly and send it to the return address provided.
Refund processed once received
Once your returned product has been received, your reimbursement will be processed according to the guarantee terms.
A few questions help us understand your experience.
Efemia is designed to support stress urinary incontinence, but every body is different. The questionnaire helps us understand whether sizing, fit, comfort or the type of leakage may have affected your result.
Your feedback also helps improve support, education and product experience for future customers.
- How you usually manage bladder leaks
- Whether sizing or comfort affected your experience
- How many times you tried Efemia
- The main reason you would like to return it
Before you apply
Please complete the reimbursement questionnaire and follow the return instructions provided at the end of the form.
- Complete the refund request questionnaire using the button below.
- If your request is approved, return instructions and a return address will be emailed to you.
- Please send your Efemia product back using the instructions provided.
- Once the returned product has been received and reviewed, your refund will be processed.
- Please note that return shipping costs are not covered under the Efemia Australia Money Back Guarantee.